Returns, Cancellation & Issues


Return Policy

Please DO NOT send the item back until you have confirmation from My Fitpack, as many issues can be resolved without the item being returned. 

If you do not have proof of delivery and a tracking number we will be unable to issue a refund if it goes missing in the post. We accept no responsibility for items lost in the post. 

Postage and packaging charges:

If returning an item due to receiving an incorrect order at fault of My Fitpack, the return postage cost will be paid by My Fitpack.

If returning an item due to receiving due to a error of your own you are liable to cover the return fees.

All successful refunds will be issued in the form of store credit. This can be redeemed against a future purchase

When My Fitpack offer free deliver to our UK or international customers, in the event that you have purchased an item and require a refund, the original cost of postage and packaging will be deducted from the refund amount.

Item condition:

If you return the product, it has to be returned in the original packaging and unused and unopened. Please ensure all packing is in a fully protected condition as full refunds will not be issued on damaged returns.

If in case of damaged item please keep original packaging as the delivery company may require this to be sent in at a later date.

My Fitpack will only take responsibility for any items once they have arrived in our depot and we have signed and checked them.

Postage & Packaging

Delivery Address: Please ensure you give your correct delivery address. Any incorrect and incomplete address risks being returned to us. In these cases you will be liable for a delivery charge before re-despatch.

The delivery address will be directly copied from the address provided; we take no responsibility for lost post due to incorrect postal details being supplied. 

Sale Items

Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded. 

Damaged Items

Stuff happens, and if you receive a damaged product, please notify us immediately. 

Cancellation

When subscribing to Fitpack you are agreeing to the minimum ordering requirement of 3 orders/months. Once the minimum requirements have been met your cancellation option will be available. These same conditions apply to all promotional/sign up offers.